Refund Policy
Last Updated: September 14, 2026
At The Creator Mart, we want customers to have a clear understanding of our refund process before purchasing digital products. Because our marketplace provides digital products that may be accessed or downloaded immediately after purchase, refunds are handled according to the conditions described in this Refund Policy.
By purchasing a product through The Creator Mart, you acknowledge and agree to this Refund Policy.
1. Digital Products
The Creator Mart primarily sells digital products, including source code, scripts, templates, themes, plugins, graphics, applications, game assets, and other downloadable or electronically delivered products.
Because digital products can be accessed, downloaded, copied, or used immediately after purchase, a refund is not automatically available simply because you changed your mind or no longer require the product.
Refund requests are reviewed according to the circumstances described in this policy.
2. When You May Request a Refund
You may request a refund when there is a legitimate issue with your purchase.
Refund requests may be considered in situations including:
• The product has a significant technical defect that prevents it from functioning substantially as described.
• The product is materially different from its description or advertised features.
• The purchased product is missing essential files that were included in the product description.
• You accidentally purchased the same product more than once.
• The transaction was unauthorized or fraudulent.
• The product cannot reasonably be used for the purpose clearly stated in its listing.
• A seller or The Creator Mart has specifically approved a refund.
• Other exceptional circumstances determined by The Creator Mart.
3. Product Not Working
Before requesting a refund because a product is not working, you should first ensure that:
• You have followed the product documentation or installation instructions.
• Your system meets the product's stated requirements.
• You have installed the required dependencies.
• You are using a supported software or platform version.
• The issue is not caused by third-party software, hosting, configuration, or your own environment.
Where appropriate, we may ask you to provide details about the problem so that we or the seller can investigate it.
If the issue can reasonably be resolved through technical support, documentation, or an update, we may recommend troubleshooting before approving a refund.
4. Product Description and Compatibility
Refund requests based solely on personal expectations may not qualify for a refund.
Before purchasing a product, you should carefully review:
• Product description
• Features
• Screenshots and previews
• Compatibility information
• System requirements
• Supported software versions
• Product documentation
• License terms
A product will not normally qualify for a refund merely because it does not support a platform, software version, framework, device, or feature that was not stated as supported in the product listing.
5. Duplicate Purchases
If you accidentally purchase the same product more than once through The Creator Mart, you may contact us with the relevant order information.
After verifying the duplicate transaction, we may approve a refund for the duplicate purchase.
6. Unauthorized Transactions
If you believe that a transaction was made without your authorization, contact The Creator Mart as soon as possible.
We may investigate the transaction and may request additional information to verify the claim.
If the transaction is determined to be unauthorized, we may issue a refund where appropriate and permitted.
7. Refund Request Period
Refund requests should generally be submitted within 14 days of the original purchase.
Requests submitted after this period may still be considered in exceptional circumstances, but approval is not guaranteed.
The applicable purchase date will normally be determined using our transaction records.
8. Refund Request Process
To request a refund, contact our support team using the official support contact information provided on The Creator Mart.
Please include:
• Your account email address
• Order ID
• Product name
• Purchase date
• Reason for requesting the refund
• A description of the problem
• Relevant screenshots or error messages, if applicable
Providing complete information may help us process your request more quickly.
9. Refund Review
Refund requests are reviewed individually.
During the review process, we may:
• Verify the purchase
• Review the product listing
• Review the applicable license
• Contact the seller
• Request additional information
• Investigate technical issues
• Check download or access records
• Review previous refund activity
• Investigate potential fraud or abuse
Submitting a refund request does not guarantee that a refund will be approved.
10. Refund Eligibility
A refund may be approved when The Creator Mart determines that the circumstances satisfy the requirements of this policy.
Refund eligibility may depend on:
• The nature of the problem
• Whether the product substantially matches its description
• Whether the product was downloaded or accessed
• Whether the issue can be reasonably resolved
• The time elapsed since purchase
• The applicable license
• Evidence provided by the customer
• Previous refund or chargeback activity
• Whether fraud or abuse is suspected
11. Situations That Generally Do Not Qualify
A refund will generally not be provided solely because:
• You changed your mind.
• You no longer need the product.
• You purchased the product accidentally but knowingly completed the transaction.
• You expected the product to have features that were not advertised.
• You did not read the product description.
• Your device or system does not meet the stated requirements.
• You are unable to install the product due to your own configuration.
• You purchased the wrong product.
• You do not know how to use the product.
• You downloaded the product and later decided not to use it.
• The product is compatible with the requirements stated in its listing but does not meet your personal expectations.
Exceptional circumstances may be considered at our discretion.
12. Downloaded Products
Downloading a digital product does not automatically make the purchase non-refundable in every circumstance.
However, because downloaded products can be copied and retained, the fact that a product has been downloaded may be considered when evaluating a refund request.
Refund decisions will be based on the circumstances of the individual case and applicable law.
13. Refund After Product Use
If you have substantially used, modified, redistributed, resold, or otherwise exploited a digital product after purchase, a refund may not be available.
If a refund is approved, you may be required to stop using the product and delete copies of the refunded product where legally and technically appropriate.
14. Refunds and Licenses
If a refund is approved, the license associated with the refunded purchase may be cancelled.
You must stop using the refunded product and must not continue to distribute, publish, resell, or otherwise use the refunded product after the refund has been issued.
15. Seller Responsibility
Some refund issues may be handled directly by the seller or author.
Where appropriate, The Creator Mart may contact the seller to investigate a refund request.
Sellers may offer additional refund terms provided those terms do not conflict with applicable law or The Creator Mart policies.
The Creator Mart may make the final decision regarding marketplace refund disputes where necessary.
16. Refund Processing
Once a refund has been approved, the refund will normally be sent through the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
The Creator Mart does not control the processing time of third-party banks or payment providers.
17. Partial Refunds
In certain circumstances, The Creator Mart may offer a partial refund instead of a full refund.
Whether a partial refund is appropriate will depend on the circumstances of the transaction and the nature of the issue.
18. Promotional and Discounted Purchases
Products purchased during promotions, discounts, special offers, or promotional campaigns remain subject to this Refund Policy unless different terms were clearly stated at the time of purchase.
A discount does not automatically make a purchase refundable or non-refundable.
19. Free Products
Free products generally do not qualify for monetary refunds because no purchase payment was made.
If a free product creates a security, copyright, or other serious issue, please contact us so that we can investigate.
20. Chargebacks
Before initiating a payment chargeback, customers are encouraged to contact The Creator Mart and allow us an opportunity to investigate and resolve the issue.
Unauthorized or abusive chargebacks may result in account restrictions or suspension where permitted by applicable law.
Nothing in this section limits your rights under applicable consumer protection or payment laws.
21. Fraud and Abuse
We may reject refund requests where we reasonably believe that the refund system is being abused.
Examples may include:
• Repeated refund requests without legitimate reasons
• Purchasing products, downloading them, and repeatedly requesting refunds
• Fraudulent refund claims
• False statements
• Unauthorized account activity
• Payment abuse
• Chargeback abuse
• Attempts to obtain products without paying
We may restrict or suspend accounts involved in suspected fraud or abuse.
22. Consumer Rights
Nothing in this Refund Policy is intended to remove or limit any mandatory rights or protections that you may have under applicable consumer protection laws.
Where applicable law provides rights that cannot legally be excluded or restricted, those rights will continue to apply.
23. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our marketplace, products, payment systems, business practices, or applicable laws.
When changes are made, we may update the "Last Updated" date.
The updated policy will apply to purchases and refund requests as permitted by applicable law.
24. Contact Us
If you have questions about this Refund Policy or would like to request a refund, please contact us.
The Creator Mart
Refund Support Email:
[ADD YOUR SUPPORT EMAIL]
Website:
The Creator Mart
When contacting support, please provide your order ID and the email address associated with your account.
Do not send your password, OTP, PIN, CVV, or complete payment card number.
25. Final Decision
The Creator Mart will review refund requests fairly and consistently based on the information available, the applicable product license, this Refund Policy, and applicable law.
Approval of one refund request does not guarantee that future refund requests will be approved under different circumstances.
By purchasing a product through The Creator Mart, you acknowledge that you have read and understood this Refund Policy.
Last Updated: September 14, 2026